OPTIMA nonwovens – perfectly packaged hygiene productsInnovations. Machine flexibility. Reliability. These are the properties Optima Nonwovens has stood for years. The proof: The high performance capacity of the packaging machines is measurable in its output and efficiency.
Today and in the future."
Oliver Rebstock, Managing Director (Sales and Service)
The comprehensive service program for OPTIMA nonwovens customers
Contact the Service Team24-hour mobile support. Some problems just can't wait. That's why Optima service is available even outside regular business hours, providing support from expert specialists.
- Available around the clock - including weekends
- Phone technical support
- Express part shipment within Europe (by courier or taxi)
Phone: +49 791 506-1302
24-hour phone service
+49 791 506-0 or +49 7333 808-513
Start of production made easyOptima Nonwovens service makes it possible. The installation and start-up of complex production systems require specialized expertise. Accordingly, experienced service specialists provide support that gets your machines producing quickly and efficiently
Your benefits at a glance
- Your packaging machine is set up by highly trained specialists
- Adaption of the in-house "Engineering 4.0 start-up" at your production facility
- Personal on site contact person with flexible support packages
(3 weeks – 3 years)
- Production support: Fast solutions for any problems that occur
- Product-specific adjustment of the machine for ideal production quality
- Validation during production
- Site Acceptance Test
Acknowledge – Analyze – ApplyOptima Nonwovens' individualized range of training programs is based on a customized evaluation to ensure that it meets your employees' training needs optimally.
The Optima training courses are fine-tuned to complement each other ideally and are documented for maximum ease of use. The objective is for participants to acquire theoretical and practical skills for the respective skills and safety guidelines for your specific machines. The training is planned taking your personnel and machine availability into account—fully custom tailored.
Customized programs as a refreshment or development course
- Operator Training
- Process Expert Training
- Electrical Training
- Software Training
- Maintenance & Repair
Technical expertise for your organizationIn the maintenance and auditing areas, you receive support from highly trained employees with many years of experience. Optima technicians plan and carry out the maintenance activities.
The recommendations include both preventive machine maintenance and individual inspections that offer the greatest possible level of reliability and protection from production failures. Carefully documented and enhanced with options for a further course of action, the systematic analyses in the areas of process optimization, maintenance, health and repair form a well-founded basis for future decisions. This all-inclusive, hassle-free package lets you concentrate on what is most important—your production.
Your benefits at a glance
- Reduce unplanned downtime and boost efficiency
- Increase the service life expectancy of the machine
- Optimize the process with the long-term presence of our employees
- Comprehensive documentation of maintenance and auditing
- Continuous improvement through individual inspection and maintenance contracts
Reliable and just-in-timeDigital spare parts catalogs and material lists make it easy to identify the components you need. From upgrades, repairs to original equipment for your newly purchased machine - you receive comprehensive consultation and a customized quote for the recommended spare parts.
- Original parts with functional guarantee
- Suitable parts for reliable production and high performance
- High availability of all common spare parts in Schwäbisch Hall from the regional service support points
- 80% of all parts can be supplied within 3 days
- Extensive audit reports
- Condition monitoring
- Everything for better planning of procurement
- Minimizing inventories
- All parts available in a timely manner for planned maintenance activities
- Highest performance from professional logistics partners
- Shipment tracking via web access to current status information
- Electronic spare parts catalogs
- Simple navigation
- Fast and accurate identification of needed parts
- Definition of which maintenance actions are required and where
- Criteria for assessing the condition of parts
- Potential spare parts and repair kits
- Instructions for carrying out repairs
Exceeding your expectationsImprovements, renovations and used machines. Solution approaches customized to your needs - equipping you to keep pace with the increasing requirements of global markets and the fast pace of your industry for the long term. It could not be easier to convert, overhaul or modernize Optima Nonwovens machines.
- Customized modernization solutions for continuous further development
- Replacement of outdated control technologies
- Adaptation to current safety regulations
- Replacement of specific components that are no longer available on the market
- Increase machine service life with machine overhaul or complete renovation concepts
- Design engineering and on-time delivery of new format parts
- Optimization of format change parts and processes
- Increase productivity and efficiency
- Expand your application areas
- Relocation of your Optima packaging machines
- Adaptation to the new requirements
- Integration at the new location
- Interesting alternative
- Brought up to the state of the art by experts
- Includes full Optima warranty
Total Care Asset Management
TCAM describes a continuous improvement process for productivity. This requires close collaboration between the customer and Optima in all fields of activity in maintenance and production.
Objectives of TCAM
- Increased system efficiency
- Lower costs in the production area
- Storage and provision of information and manuals
- Electronic support for maintenance schedules and confirmations
- Find components and part numbers quickly
Total Care Asset Tool
TCAT is a digitized information tool.
Digital, three-dimensional and interactive visualization takes on a key role, both when searching for information and when making it available.
Objectives of TCAT
- Makes finding and displaying relevant information faster and easier
- Information is always available at the right place
- Link component information with maintenance plans and maintenance tasks
- Satisfied and motivated employees
Total Condition Assessment Package
TCAP is a central module of TCAM.
Electronics and sensors make up a Condition Monitoring System of the machine that works continuously.
Objectives of TCAP
- Increased line efficiency due to reduced amount of unplanned machine downtimes
- Efficient maintenance activities due to high predictability of life cycles
- Reduced spare part costs as a result of predictive maintenance
- Improved MTBF and MTTR
Solve the problem wherever you are
For communication with customers, Optima Nonwovens uses the Virtual Private Network (VPN) protocol. This encrypted connection prevents third parties from viewing or accessing the communications. The benefits include lower costs, higher data security and constantly evolving encryption methods.
Optima Nonwovens service is thus capable of communicating immediately with your system. Regardless of where your machine is located. Using teleservice, the data are transmitted online directly from your machine to Optima Nonwovens customer service, saving you valuable time. Buy or lease? Decide which service package is right for you.
Your benefits at a glance
Secure data connection
Support provided wherever you are
Fast and professional support via teleservice
Online troubleshooting & correction
Installation of upgrades
OPTIMA nonwovens is present for you worlwide
Career at OPTIMA nonwovens
Your career opportunity in mechanical engineering - welcome to the Hidden Champions
Cutting-edge technology for paper hygiene
OPTIMA nonwovens GmbH is a member of the OPTIMA packaging group GmbH with headquarters in Schwäbisch Hall. Other subsidiaries operate in the fields Pharma, Consumer and Life Science. Founded in 1922, the family business employs a workforce of 2,450 at its sites in Germany and 19 locations abroad.