Always at your side

OPTIMA Total Care – expert support during every product lifecycle phase

With Optima, you have chosen an advanced, high-performance system and a partner who works with you to guarantee productive and stable operation. For the long term. We have a complete package of smart products and services to ensure this.

From commissioning, user training and ongoing professional maintenance, to quick deployment on site, if needed. And because no two companies are the same, we adapt Optima Services flexibly to suit your specific requirements. For maximum productivity and efficiency in your production.

Clear competitive advantage: the OPTIMA Total Care Services
  • Core Services
  • Efficiency Services
  • Knowledge Services
  • Advanced Services
Next
Apprentice and an employee working together at a machine
Core Services

Essential for anyone who wants to unlock the full potential of their Optima system. Today and tomorrow.

  • Spare Parts
  • Retrofit & Upgrades
  • Maintenance Services
  • Installation & Start-up
Three people discussing something with a tablet
Efficiency Services

Keep your Optima machines running with maximum efficiency at all times. 
Whatever happens.

  • Remote Support
  • Operation Services
  • Process & Efficiency Analytics
  • Field Services
Three men in front a machine
Knowledge Services

Ready for use right away for greater productivity: Expert knowledge in compact form for your colleagues.

  • Training
Optima employee guides two customers through an assembly hall
Advanced Services

We believe that service doesn't end with the system. It goes beyond this: On request, we can also support you with the development and implementation of efficient machine processes.

  • Validation & Qualification
  • Advanced Engineering Services

Clear competitive advantage: the OPTIMA Total Care Services

Core Services
Apprentice and an employee working together at a machine

Essential for anyone who wants to unlock the full potential of their Optima system. Today and tomorrow.

  • Spare Parts
  • Retrofit & Upgrades
  • Maintenance Services
  • Installation & Start-up
The Core Services
Efficiency Services
Three people discussing something with a tablet

Keep your Optima machines running with maximum efficiency at all times. 
Whatever happens.

  • Remote Support
  • Operation Services
  • Process & Efficiency Analytics
  • Field Services
The Efficiency Services
Knowledge Services
Three men in front a machine

Ready for use right away for greater productivity: Expert knowledge in compact form for your colleagues.

  • Training
The Knowledge Services
Advanced Services
Optima employee guides two customers through an assembly hall

We believe that service doesn't end with the system. It goes beyond this: On request, we can also support you with the development and implementation of efficient machine processes.

  • Validation & Qualification
  • Advanced Engineering Services
The Advanced Services
Service you can rely on
5 out of over 40 individually combinable services from OPTIMA

Always ready for use: with the OPTIMA spare parts management

Optima systems are known for maximum quality and stable operation. Our professional spare parts management is available to ensure that it stays this way for many years to come. This service ensures that you always have the right Optima original parts in the right quantity, at the right place. In conjunction with our forward-looking maintenance concepts, you avoid unplanned machine downtimes and also optimize warehousing, maintenance requirements and costs.

Maximum productivity for the long term: Servicing and maintenance with OPTIMA

Do you want to guarantee that your Optima system runs with maximum productivity for the long term – with plannable and transparent service costs. No problem! We will work with you to find the optimal service concept to suit your individual maintenance strategy. Digital solutions open up new freedom and enable a forward-looking approach. The result? You always receive the right service at the right time.

From the field. For the field. Our user trainings

Master complex technology with confidence right from the start: That is the goal of the Optima training programmes for your colleagues. Our trainers familiarise the users with the functions of the machine in a targeted approach and guide them quickly to success, whether in person on site or remotely. The training units are optimally coordinated from a learning perspective, can be tailored flexibly to your requirements and are fully designed for direct use in the field.

Format change made easy: with the Change Over Assist from OPTIMA

Optima systems bring flexibility to your production. Rapid, safe format changes are an important requirement here. And that's exactly what our Change Over Assist offers with its step-by-step instructions. This ensures that all colleagues – whether highly qualified for untrained – are guaranteed to achieve high quality and efficiency when changing to a different format.

The smart way to more OEE

Valid data is particularly important for targeted optimisation of all production processes. This is provided by our state-of-the-art Process Management System. The system records production data such as downtimes, alarms, quantity counters and provides clear key figures and reports. Based on this, measures for improvement can be introduced and then evaluated using key figures. This way, you can always keep an eye on objectives such as increased productivity and transparent processes.

There for you when you need us
Your direct link to our service
Company building OPTIMA consumer GmbH
Germany | Schwaebisch Hall
Service for the food, cosmetics & personal care, filtration and chemical sectors
Our business hours: Monday to Friday 8.00 - 16.30 (CET). Calls outside business hours will be forwarded and recorded.
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Company building OPTIMA pharma GmbH in Schwäbisch Hall, Germany
Germany | Schwaebisch Hall
Service for the pharmaceutical filling sector
Our business hours: Monday to Friday 7.00 - 17.00 (CET). Calls outside business hours will be forwarded and recorded.
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Company building OPTIMA pharma GmbH in Gladenbach-Mornshausen, Germany
Germany | Gladenbach-Mornshausen
Service for the freeze drying sector
Our business hours: Monday to Friday 7.00 - 17.00 (CET).
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Company building METALL+PLASTIC GmbH
Germany | Radolfzell-Stahringen
Service for the isolator and containment area
Our business hours: Monday to Friday 7.00 - 17.00 (CET).
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Headquarters of OPTIMA packaging group GmbH in Schwäbisch Hall, Germany
Germany | Schwaebisch Hall
Service for the hygiene sector
Our business hours: Monday to Friday 8.00 - 16.30 (CET). Calls outside business hours will be forwarded and recorded.
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Company building OPTIMA life science GmbH
Germany | Schwaebisch Hall
Service for the medical devices and energy sector
Our business hours: Monday to Friday 8.00 - 16.30 (CET).
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Digitalization and services success stories - by and together with OPTIMA
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