OPTIMA Total Care

Lifetime production readiness

Our service is your decisive competitive advantage

At Optima, your entire equipment lifecycle is at the center of our attention. Our service ensures that your packaging and production systems deliver peak performance at all times – with expert support in every phase, a single point of contact right at your doorstep, and smart services powered by AI that stay one step ahead. With tailor‑made service solutions and a global team of specialists, we secure maximum availability, efficiency, and quality.

Expert support during every product lifecycle phase

Project phase
Research and development, feasibility studies, simulations and process development
Start-up
Structured ramp‑up, expert guidance, and seamless process stabilization from day one
Knowledge
Onboarding and training programs for the skills and confidence you need to operate, maintain, and optimize your equipment effectively
Production
Maximizing your overall equipment effectiveness (OEE) through performance monitoring, process optimization and continuous improvement initiatives
Maintenance
Long-term cost efficiency through preventive services, condition monitoring and tailored service intervals
Adaption
Keep your equipment future-ready with upgrades, modernizations and flexible format part solutions

AI empowers people

always a step ahead with digital services

Always by your side

Single point of contact – support right on your doorstep

Rely on Optima’s expertise when it comes to maintaining your equipment. Our experienced service professionals provide on-site support for scheduled maintenance, preventive servicing, or urgent repairs – ensuring your production runs smoothly and efficiently. 

Our specialists are also available for extended assignments, helping you cover staffing shortages or maintain regular maintenance schedules. Your team benefits not only from fast, hands-on assistance but also from direct knowledge transfer and expert guidance on site.

Your advantages with Optima Field Services:

  • Dedicated service contacts with maintenance expertise
  • Reliable execution of maintenance, servicing, and repair work
  • Flexible support during routine maintenance or peak demand periods
employee with tool box
Always by your side

Single point of contact – support right on your doorstep

Rely on Optima’s expertise when it comes to maintaining your equipment. Our experienced service professionals provide on-site support for scheduled maintenance, preventive servicing, or urgent repairs – ensuring your production runs smoothly and efficiently. 

Our specialists are also available for extended assignments, helping you cover staffing shortages or maintain regular maintenance schedules. Your team benefits not only from fast, hands-on assistance but also from direct knowledge transfer and expert guidance on site.

Your advantages with Optima Field Services:

  • Dedicated service contacts with maintenance expertise
  • Reliable execution of maintenance, servicing, and repair work
  • Flexible support during routine maintenance or peak demand periods
employee with tool box

Worldwide at your side

Worldwide at your side

Europe
North America
Asia
South America
Middle East and Africa
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Europe
employee with tool box

Germany – Schwäbisch Hall
Italy – Zola Predosa, Bologna
United Kingdom – Hethel Engineering Centre
France – Comines
Irland – Dublin
Switzerland – Basel

Get in contact
North America
A man stands at a machine with a clipboard

USA – Green Bay
USA – Knightdale
Mexico – Mexico City
Puerto Rico – San Juan

Get in contact
Asia
man working at a machine

China – Shanghai
Indien – Bangalore
Japan – Kyoto
Südkorea – Gangnam-Gu, Seoul
Saudi-Arabien – Al Malqa, Riyadh

Get in contact
South America
man working at a machine

Brazil – Vinhedo – SP

Get in contact
Middle East and Africa
man with tool box

Saudi Arabia – Riyadh

Get in contact

Your direct line to our service

20
service locations
24/7
service support
> 600
service experts
two persons with tablet at a machine with the machine interfacetwo persons with tablet at a machine with the machine interface
AI empowering people approach
Smart services always one step ahead

Maximum benefit and added value for our customers: This is the principle behind Optima's drive for the implementation of digital technologies in filling and packaging systems across all industries. As a customer, you benefit from highly efficient, sophisticated solutions and services for your production and related processes.

OPTIMA AI Ecosystem – A smarter way to access knowledge

The OPTIMA AI Ecosystem brings together diverse digital insights and service content within a single, intelligent framework. By interpreting patterns across all available data, the AI distills complex information into focused, easy‑to‑use guidance. Users receive the context-specific knowledge they need—delivered instantly and with exceptional clarity—creating a seamless, intuitive support experience.

Your benefits:

  • Immediate visibility of essential insights without information overload.
  • More streamlined workflows through targeted, real‑time recommendations.
  • Reduced downtime with quicker, more accurate diagnostics.
  • Continuous learning, ensuring the system becomes smarter over time.
Learn about our digital services
Pharmaceutical machine on a dark blue background, rays of light suggesting digitalization

OPTIMA AI Ecosystem – A smarter way to access knowledge

The OPTIMA AI Ecosystem brings together diverse digital insights and service content within a single, intelligent framework. By interpreting patterns across all available data, the AI distills complex information into focused, easy‑to‑use guidance. Users receive the context-specific knowledge they need—delivered instantly and with exceptional clarity—creating a seamless, intuitive support experience.

Your benefits:

  • Immediate visibility of essential insights without information overload.
  • More streamlined workflows through targeted, real‑time recommendations.
  • Reduced downtime with quicker, more accurate diagnostics.
  • Continuous learning, ensuring the system becomes smarter over time.
Learn about our digital services
Pharmaceutical machine on a dark blue background, rays of light suggesting digitalization

Tailor-made service solutions – focused to your needs

Our solutions are not off-the-shelf, but individually tailored to your requirements. We analyze your specific challenges and develop services that perfectly match your processes and goals. This way, you receive not just a solution, but genuine added value that increases efficiency and delivers sustainable results.

Digital Innovation Center

Experience digital products up close

The Optima Digital Innovation Center brings digitalization to life: Here, Optima showcases cutting-edge digital technologies, applications, and its own digital services. The showroom makes future technologies like augmented and virtual reality tangible and offers customers, partners, and employees the opportunity to see, test, and understand innovative solutions. Schedule an appointment now.

Success stories in digitalization and services – by and featuring OPTIMA
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