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Classic methods such as manuals or digital databases often only help machine operators to a limited extent, as they usually require specific terms or provide too much unstructured information. This can lead to delays, uncertainties, and potential production losses. Machine operators of pharmaceutical production processes must have access to the sometimes highly complex and strict regulatory requirements at all times. In practice, many companies encounter the same challenges at this point: extensive documentation, hard-to-find information, and time-sensitive decisions.
So how do you ensure that machine operators quickly access the correct answer in any situation – whether it's for troubleshooting, routine operations, or compliance with standard operating procedures (SOPs)?
This is where Optima's AI-Assist comes in – an intelligent solution that makes complex information easily accessible. With AI-Assist, operators have a digital expert directly at the machine who understands questions via text or voice input and provides relevant answers.
A special feature of the AI-Assist is its natural interaction. "A keyword index only helps if the operator already knows the right terms," explains Waldemar Mayer, Group Leader Development Robotics & Digitalization at Optima Pharma. Classic methods quickly reach their limits if it is not clear exactly what is being searched for. AI Assist, on the other hand, works like a human expert in dialogue. Questions do not have to be perfectly formulated – by gradually narrowing them down using "prompting," it leads the user to the desired information.
The AI-Assist searches the technical documents available to it, precisely summarizes relevant content using generative AI, and provides references for further research. The original database initially consists of documents provided by Optima. However, pharmaceutical companies can input their own SOPs and other relevant documents into the system to expand and customize the knowledge base.
This new technology makes machine operations more efficient, safer, and more accessible for all operators – regardless of their experience level. The AI-Assist is more than a digital reference work, it is a direct line to expert knowledge.
Optima currently offers 14 digital products such as AI-Assist in the digital service portfolio IPAS (Intelligence Production Assistant Services). These digital solutions ensure maximum security and are specifically geared to the challenges of customers.
