In pharmaceutical manufacturing, downtime is costly, and compliance is non-negotiable. For customers, proximity to their service providers isn’t just a convenience – it’s a necessity. By prioritizing proximity, manufacturers and service providers can better meet customer needs, enhance satisfaction, and foster stronger relationships. John Groth, Vice President Pharma at Optima Machinery USA Corporation, takes a customer-centric view of why proximity matters and how it delivers tangible benefits.
For our customers, time is money. A domestic presence allows us to act faster, which can make all the difference when production is at stake.
Recognizing the critical importance of customer proximity, Optima has taken significant steps to enhance its service capabilities. The opening of the Sales and Service Hub in Knightdale, North Carolina, in September 2022 exemplifies this commitment.
At Optima, customer proximity is about more than quick fixes. It’s about building enduring partnerships that prioritize customer success. The Service Hub exemplifies this approach, offering tailored service and reliable support that customers can count on.