Team Lead - Field Service Technicians (Pharma)

Job Summary

With locations and customers all over the world, Optima Machinery Corporation designs and builds packaging and filling machines including complete production lines for pharmaceutical, consumer, nonwovens and life science products. Our machines specialize in a variety of products and processes including, syringes, vials, freeze drying, toilet paper, wet wipes, chemicals, cosmetics, coffee, snack foods, transdermal patches, oral filmstrips, and more. Odds are that you have encountered many products packaged on an Optima machine.

We are excited to be celebrating 35 years in our Green Bay, Wis. location in 2020. The success of our business lies solely on the dedication, attitude and hardworking characteristics of our employees. We work hard to make sure our employees have a good work-life balance and plenty of opportunities to grow within our organization. Our employees travel all over the US, and abroad, to work with a variety of customers on a diverse range of packaging machines.

Optima is excited to be growing at a rapid pace. Headquartered in Schwabisch Hall, Germany Optima also includes 13 foreign branches, and over 2,500 colleagues around the world, including our main US office in Green Bay, Wisconsin.

The Team Lead –Field Service Technicians position serves as a primary contact to dispatch technical support, plan resources when in-house, train and mentor technical staff, act as disciplinary supervisor for technical staff for the Pharma division

Responsibilities and Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Directs, administers and controls the day to day operations and activities of the Pharma service technicians
  • Organization of 1st Level Support (e.g. Local Technicians).
  • Exchange on tasks and resources with resource planning at OPCO and in Germany
  • Make sure that Service reports are created and provided to SAM. Debriefing of OPCO service technicians, together with the SAM
  • Ensure customer feedback
  • Evaluate service data for accuracy and take the lead in setting technical target and priorities
  • Get involved in high escalation issues: Analyze customer visits for root cause analysis/deep dive assessments

Qualifications and Skills

  • Customer orientation and commitment: Customer first + working with knowledgeable counterparts at customer side.
  • Systematic thinking
  • Target and cost-orientation
  • Communication: in English is mandatory
  • Documentation: Pharma and especially all on site activities requires documentation and reports such as: service reports, change control
  • Working in teams and communication to different departments within the organization
  • Follow the processes and complete the work.

 
Supervisory Responsibility
This position is the disciplinary supervisor for the group of Pharma Field Service Technicians.


Work Environment
This job operates in a production environment of a customer site.  Adhering to the safety measures of the customer’s plant and working both independently as well as a team effort.
 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of Work
This is a full-time, hourly position.  The hours of work and days are typically Monday through Friday, but during customer trips – these hours/days may vary.

Travel
Some travel is expected for this position. (approx. 50 days per year)

Required Education and Experience
  • Technical apprenticeship/training
  • Minimum 5 years’ experience with special machinery
  • Mechanical or electrical associates degree
  • Practical skills
  • Leadership skills for handling a Field Service group
Other Duties
Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Benefits

  • Paid vacation
  • 401(k)
  • Flexible work schedule
  • Health, vision, and dental insurance
  • Life insurance
  • Disability insurance
Optima Machinery Corporation is an equal opportunity employer. 

Application documents

Send them via US Postal Service to:

Attention Human Resource Dept.
Optima Machinery Corporation
1330 Contract Drive
Green Bay, WI 54304

Please also fill in the form and enclose it with your application documents:
Application Form
 

Contact

Human Ressources
 (920) 339-2222
 hr@optima-packaging.com