Service Account Manager - Pharma Division

Job Summary

With locations and customers all over the world, Optima Machinery Corporation designs and builds packaging and filling machines including complete production lines for pharmaceutical, consumer, nonwovens and life science products. Our machines specialize in a variety of products and processes including, syringes, vials, freeze drying, toilet paper, wet wipes, chemicals, cosmetics, coffee, snack foods, transdermal patches, oral filmstrips, and more. Odds are that you have encountered many products packaged on an Optima machine.

We are excited to be celebrating 35 years in our Green Bay, Wis. location in 2020. The success of our business lies solely on the dedication, attitude and hardworking characteristics of our employees. We work hard to make sure our employees have a good work-life balance and plenty of opportunities to grow within our organization. Our employees travel all over the US, and abroad, to work with a variety of customers on a diverse range of packaging machines.

Technology is always advancing and Optima continues to advance with it, our employees work with the latest technologies and advancements in the packaging machine world. We have proprietary machine maintenance programs that interact with virtual reality glasses and many other innovations that make our machines more efficient and the best value for our customers.

Optima is excited to be growing at a rapid pace. Headquartered in Schwabisch Hall, Germany Optima also includes 13 foreign branches, and over 2,500 colleagues around the world, including our main US office in Green Bay, Wisconsin.

The Service Account Manager position acts as a sales representative of the After Sales Service using technical, organizational and customer knowledge to influence customers and assist them in applying the products/services to their needs, resulting in revenue generation.

Responsibilities and Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Establishes and fosters/maintains customer contacts at assigned customers, researches customer needs and develops application of products and services.
  • Prepares quotations for possible service offerings.
  • Identifies opportunities at the customer site and finds a suitable solution by communicating with internal departments to satisfy the customer need.
  • During the Design/Engineering Phase of a new machine, the Service Account Manager looks at required training needs on the machine, maintenance or audit services/contracts needed and communicates with engineering on potential spare parts required and communicates that information with the spare parts team.
  • The sales account manager looks for
    • Process optimization
    • Warranty expansion
    • Spare part support
    • Upgrade opportunities
    • Software upgrades
    • Efficiency improvement programs
    • Service support
  • Acts as the keeper of the Open Issues list after delivery of the machine and plays a substantial role in the success of the project.

Qualifications and Skills

  • Technical Capacity
  • Customer/Client Focus
  • Communication Proficiency
  • Initiative
  • Collaboration
  • Financial Management
  • Presentation Skills
Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.  This position requires the ability to occasionally lift office products and supplies up to 20lbs.

Position Type/Expected Hours of Work
This is a full-time position.  The hours of work and days are typically during our “core” hours which are between the hours of 8:00am and 3:45pm Monday through Friday. 

Travel
Some travel is expected for this position (20-30%)

Required Education and Experience
Bachelor’s Degree in engineering or a related technical field and 5 years of field experience
Technical knowledge of packaging machines and consumer product industry.


Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.
 

Benefits

  • Paid vacation
  • 401(k)
  • Flexible work schedule
  • Health, vision, and dental insurance
  • Life insurance
  • Disability insurance
Optima Machinery Corporation is an equal opportunity employer. 

Application documents

Send them via US Postal Service to:

Attention Human Resource Dept.
Optima Machinery Corporation
1330 Contract Drive
Green Bay, WI 54304

Please also fill in the form and enclose it with your application documents:
Application Form
 

Contact

Human Ressources
 (920) 339-2222
 hr@optima-packaging.com