Service Account Manager - Pharma Division

Job Summary

Optima Machinery Corporation's Service Account Manager position acts as a sales representative of the After Sales Service using technical, organizational and customer knowledge to influence customers and assist them in applying the products/services to their needs, resulting in revenue generation.

A readiness to travel of 20-30% is expected.
 

Responsibilities and Duties

  • Establishes and fosters/maintains customer contacts at assigned customers, researches customer needs and develops application of products and services.
  • Prepares quotations for possible service offerings.
    Identifies opportunities at the customer site and finds a suitable solution by communicating with internal departments to satisfy the customer need.
  • During the Design/Engineering Phase of a new machine, the Service Account Manager looks at required training needs on the machine, maintenance or audit services/contracts needed and communicates with engineering on potential spare parts required and communicates that information with the spare parts team.
  • The sales account manager looks for
    • Process optimization
    • Warranty expansion
    • Spare part support
    • Upgrade opportunities
    • Software upgrades
    • Efficiency improvement programs
    • Service support]
    • Acts as the keeper of the Open Issues list after delivery of the machine and plays a substantial role in the success of the project.

Qualifications and Skills

  • Bachelor’s Degree in engineering or a related technical field and 5 years of field experience
  • Technical knowledge of packaging machines and consumer product industry.
 

Benefits

Optima Machinery Corporation is an equal opportunity employer. We offer competitive wages and benefits such as health/dental/life/disability insurance, 401k match and profit sharing, flexible hours and much more! We provide a casual business environment and promotes the growth of its employees.

Application documents

Send them via US Postal Service to:

Attention Human Resource Dept.
Optima Machinery Corporation
1330 Contract Drive
Green Bay, WI 54304

Please also fill in the form and enclose it with your application documents:
Application Form
 

Contact

Human Ressources
 (920) 339-2222
 hr@optima-packaging.com