Automation Controls Engineer at OPTIMA

Senior Service Technician - Freeze Dryers

Job Summary

With locations and customers all over the world, Optima Machinery Corporation designs and builds packaging and filling machines including complete production lines for pharmaceutical, consumer, nonwovens and life science products. Our machines specialize in a variety of products and processes including, syringes, vials, freeze drying, toilet paper, wet wipes, chemicals, cosmetics, coffee, snack foods, transdermal patches, oral filmstrips, and more. Odds are that you have encountered many products packaged on an Optima machine.

We are excited to be celebrating 35 years in our Green Bay, Wis. location in 2020. The success of our business lies solely on the dedication, attitude and hardworking characteristics of our employees. We work hard to make sure our employees have a good work-life balance and plenty of opportunities to grow within our organization. Our employees travel all over the US, and abroad, to work with a variety of customers on a diverse range of packaging machines.

Optima is excited to be growing at a rapid pace. Headquartered in Schwabisch Hall, Germany Optima also includes 13 foreign branches, and over 2,500 colleagues around the world, including our main US office in Green Bay, Wisconsin.

The Senior Service Technician position performs advanced service and maintenance on Freeze Dryer equipment for the pharma division of Optima.

Responsibilities and Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Onside/Production support
  • Troubleshooting – Collect information, share and solve together with SME in Germany
  • Large changes and upgrades/improvement
  • Inspection/maintenance/calibrations
  • Support move in and startup of equipment
  • Support during commissioning phase
  • Perform customer training on equipment
  • Troubleshooting: disaster recovery and solve problems on their own
  • Documentation of all performed tasks

Qualifications and Skills

  • Providing production support to customers who already own Optima equipment, which can require time of on-site work to troubleshoot mechanical, electrical, cooling, operation and software failures and errors. To perform this duty it requires:
    • Technical understanding of the line and sterile environment, know how about operating the line, understanding of pharma processes
    • Basic level of knowledge in Optima’s processes or procedures
  • Executing simple modifications, either to repair customers’ equipment or to upgrade based on engineering developments. This requires:
    • Technical understanding of the equipment and the impact of change in a sterile environment and under consideration of the pharma change control procedures
  • Perform Life cycle activities
    • Knowing Maintenance procedures: inspection, preventative maintenance –important is the technical know-how to understand which functions are doing what and how to set up after maintenance to keep the Freeze Dryer at the validated status
  • Support of German Technicians during move in, installation and commissioning of Freeze Dryers in a clean room environment
  • Analyzing customer’s production and quickly provide solutions that will increase levels of production in a cost-effective manner for the customer
    • Special knowledge for parameters and possibilities for reset and disaster recovery is needed
  • Training the Customers’’ personnel in both electrical and mechanical aspects of the machinery, which requires:           
    • Technical knowhow and functionality of the equipment
    • This duty also requires an advanced level of knowledge in Optima’ processes or procedures, including using the Optima training modules
  • Perform move in, installation and commissioning of a Freeze Dryer alone
Supervisory Responsibility
This position does not have any supervisory responsibilities

Work Environment
This job operates in a production environment of a customer site.  Adhering to the safety measures of the customer’s plant and working both independently as well as a team effort.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of Work
This is a full-time, hourly position.  The hours of work and days are typically Monday through Friday, but during customer trips – these hours/days may vary.

The travel requirements for this position are approximately 70-80%

Required Education and Experience
  • An Associate’s degree or equivalent from a two-year technical college or 5 years previous experience maintaining equipment or similar and/or experience with following functionalities:
    • Assembly of electrical components
    • Commissioning of pharma or similar machinery
  • Minimum 2 years’ experience in the field on Optima equipment with 175 days/year on site
  • Basic Experience in Freeze Dryer Equipment and practices is ideal.
  • Refrigerant/Mechatronic and/or PLC (Rockwell) experience is preferred
  • Go through Optima recruitment process
  • SAP experience ideal

Other Duties
Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.


  • Paid vacation
  • 401(k)
  • Flexible work schedule
  • Health, vision, and dental insurance
  • Life insurance
  • Disability insurance
Optima Machinery Corporation is an equal opportunity employer. 

Application documents

Send them via US Postal Service to:

Attention Human Resource Dept.
Optima Machinery Corporation
1330 Contract Drive
Green Bay, WI 54304

Please also fill in the form and enclose it with your application documents:
Application Form


Human Ressources
 (920) 339-2222